Shipping Policy

Shipping Policy

Last Updated: September 29, 2026

Thank you for shopping with Louna Iris Designs! We work with trusted print and fulfillment partners, including Printify, to produce and ship your orders. Please review the information below for details about processing times, shipping, international orders, and delivery issues.

1. Order Processing Time

All products are made to order. After you place an order, it is sent to our production partner for processing and fulfillment.

Please allow 2–7 business days for your order to be processed and prepared for shipment before it leaves the production facility.

Processing times may vary depending on the product, order volume, holidays, or other circumstances outside of our control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that processing time is separate from shipping/transit time.

2. Shipping Times

We currently offer Standard Shipping worldwide.

Estimated shipping times are:

• Local/Domestic Delivery: 2–5 business days after the order has shipped
• International Delivery: 10–30 business days after the order has shipped

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside of our control.

International orders may take longer than the estimated timeframe due to customs clearance or local postal delays.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products in your order, shipping destination, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

From time to time, we may offer promotional shipping rates or free shipping on qualifying orders. Any such offer will be subject to the terms stated at the time of the promotion.

4. International Shipping

We offer shipping to customers worldwide, subject to carrier availability and any applicable destination restrictions.

International delivery typically takes 10–30 business days after the order has shipped.

Customers are responsible for providing a complete and accurate shipping address, including any required postal codes, apartment/unit numbers, and other delivery information.

We are not responsible for delays caused by customs, incorrect or incomplete addresses, local postal services, or other circumstances outside of our control.

5. Customs Fees, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These fees are not included in the product or shipping price unless specifically stated at checkout.

Any customs duties, import taxes, VAT, brokerage fees, or other charges assessed by the destination country's customs authority are the responsibility of the customer.

Because customs regulations vary by country, we cannot predict the amount of any applicable fees.

Customers are responsible for understanding and complying with the customs and import regulations of their destination country.

If an international package is refused because of unpaid customs fees, the order may be treated as a returned or undeliverable package under our Lost and Returned Order Policy below.

6. Lost, Delayed, or Stolen Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's mailroom, and the carrier.

If the package still cannot be located, please contact us so we can help determine the appropriate next steps.

We are not responsible for packages that are lost or stolen after the carrier confirms delivery to the shipping address provided at checkout.

If a package is confirmed to have been lost in transit, we will work with our fulfillment and shipping partners to determine whether a replacement or other resolution is available.

7. Returned or Undeliverable Packages

Packages may be returned to the fulfillment facility or sender for reasons including:

• Incorrect or incomplete shipping address
• Recipient unavailable or unable to receive the package
• Refusal of delivery
• Unpaid customs duties or import fees
• Failure to claim the package
• Other circumstances determined by the shipping carrier

If a package is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to pay required customs charges, additional shipping or reshipping costs may apply.

If the package is returned to us or our fulfillment partner, please contact us so we can determine the available options.

8. Incorrect Shipping Information

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible after placing your order. Because our products are made to order, we may not be able to change the shipping address once production or fulfillment has begun.

We cannot guarantee that address changes can be made after an order has been submitted.

If an order is shipped to an incorrect address provided by the customer, the customer may be responsible for any additional costs associated with reshipping the order.

9. Multiple-Item Orders

If your order contains multiple products, your items may be produced and shipped separately depending on the products ordered and the fulfillment locations used.

You may therefore receive multiple packages and separate tracking numbers for a single order.

You will not necessarily receive all items in an order at the same time.

10. Shipping Delays

Shipping estimates are provided as a general guideline and delivery dates are not guaranteed.

Delivery may be delayed due to circumstances including, but not limited to:

• Severe weather
• Natural disasters
• Holidays and peak shopping periods
• Carrier delays
• Customs processing
• Transportation disruptions
• Incorrect or incomplete shipping information
• Government restrictions or other events beyond our control

We appreciate your patience when delays occur outside of our control.

11. Additional Information

By placing an order with us, you acknowledge that:

• Products are made to order and require processing time before shipment.
• Shipping times are estimates and are not guaranteed.
• International orders may be subject to customs duties, taxes, or other fees.
• You are responsible for providing a complete and accurate shipping address.
• Orders may be shipped separately depending on the products and fulfillment locations.
• Tracking information may take some time to become available after an order has shipped.
• Shipping and delivery are subject to the policies and procedures of the applicable carrier and fulfillment provider.

If you have questions about your order or shipping, please contact us through the contact information provided on our website.

12. Contact Us

If you have questions regarding your order, shipping, delivery, or this Shipping Policy, please contact us through our store's Contact Us page.

We are happy to help with any questions regarding your order and available shipping information.

Return & Refund Policy

Return & Refund Policy

At Louna Iris, our products are made-to-order through our print-on-demand production partner. Each item is created specifically for you after your order is placed. Because of this, we do not accept returns or exchanges for orders where you selected the wrong size or color, or if you simply changed your mind.

Damaged or Defective Items

We want you to receive your order in perfect condition. If your product arrives damaged, defective, or with a manufacturing/printing error, we will be happy to provide a free replacement or a refund.

To request a replacement or refund:

• Contact us within 7 days of your order being delivered.

• Provide your order number and a clear photo showing the issue with the product.

• Our team will review the issue and determine the appropriate resolution.

You do not need to return the damaged or defective item.

What Is Not Eligible for a Return or Refund

Because our products are made specifically for each order, we cannot accept returns or exchanges for:

• Incorrect size selected by the customer

• Incorrect color selected by the customer

• Change of mind

• Personal preference

• Minor variations that are inherent to the printing or manufacturing process

Please carefully review the product description and size chart before placing your order.

How to Report an Issue

If there is a problem with your order, please contact us within 7 days of your order being received at info@lounairisdesigns.com with your order number and a clear photo of the issue. We will work with you to find an appropriate resolution.

Please note that issues must be reported within 7 days of delivery. Requests submitted after this period may not be eligible for a replacement or refund, as that closes our window with our print-on-demand partner.

Refunds

If your refund request is approved, the refund will be processed according to the applicable payment and order-processing procedures.

Our goal is to make sure you are happy with your Louna Iris purchase, and we will do our best to resolve legitimate product issues quickly and fairly.